Frequently Asked Questions Our Store What are your store hours? What is your fax number? Ordering What are my shipping options? What are your S&H costs? When can I expect my order? Must I meet a minimum order? What is your return policy? Do I need a tax ID # to place an order? Do I need a reseller’s license to place an order? What methods of payment do you accept? May I still place my order online? Do you accept company or personal checks?  Can I order merchandise internationally?  Website Inquiries Are all your products shown on your website? What are your store hours? Store hours are 9:00 a.m. – 4:00 pm Mountain Standard Time M-F Phone-order hours are 9:00 a.m. – 4:00 pm Mountain Standard Time M-F <top> What is your fax number? Fax: 1-928-565-3606 <top> What are my shipping options? We ship worldwide. <top> What are your S&H costs? Shipping costs are determined by weight. We charge the rates published by our carriers. < top > When can I expect my order? Orders are generally shipped by the second business day after being placed. Allow 5-7 working days for UPS ground. < top > Must I meet a minimum order? Yes, there is presently a $100 minimum order. < top > What is your return policy? If you notify us within 10 days, we will accept returns at a 15% restocking fee. < top > Do I need a tax ID# to place an order? No < top > Do I need a resellers license to place an order? No. < top > What methods of payment do you accept? We accept Visa, Master Card, American Express, and Discover. < top > May I still place my order online? Yes < top > Do you accept company or private checks? Yes < top > Can I order merchandise internationally? Yes; appropriate postage will be charged. < top > Are all your products shown on your website? No. A large selection of our inventory is on our website, however not everything is shown on our site. Please call if you are looking for something specific. < top >